BonusBear believes that online entertainment should be enjoyable — not a burden. This page outlines all the tools, guidance, and resources we provide to ensure every Malaysian member plays responsibly and with full control.
We are more than just an entertainment platform — we are a partner who genuinely cares about your wellbeing and that of your family.
Responsible gaming means making conscious, informed decisions every time you play at BonusBear or any online gambling platform. It does not mean you cannot enjoy gaming — rather, it is about ensuring this form of entertainment remains fun and never interferes with your daily life, finances, or relationships with those you love.
In Malaysia, online gambling is a form of entertainment enjoyed by many — from those who like to unwind with slots on weekends, to football fans looking to add excitement to the Malaysia Super League or EPL with a bit of casual Sports Betting. BonusBear understands this reality and has built a platform that encourages members to play within healthy limits.
Problems begin when gambling shifts from a leisure activity to a compulsion. When someone plays not for enjoyment but to relieve stress, chase lost money, or gamble with funds meant for the family's basic needs — these are early signs of problem gambling that should not be ignored.
BonusBear Reminder: All games on our platform — from slots and Live Casino to EPL Sports Betting and E-Sports — carry an element of uncertainty. Winnings are never guaranteed, and losses are part of the gaming experience. Please ensure you only wager what you can afford to lose.
We provide a range of tools that you can activate directly from your BonusBear account settings — no need to contact anyone
Set a daily, weekly, or monthly deposit limit based on what you can comfortably afford. Limits can be reduced immediately, but any increase requires a 24 to 72 hour waiting period as an added safeguard.
Set the maximum loss amount you are comfortable with per day, week, or month. Once this limit is reached, your account will be automatically blocked from making any further deposits.
Limit your session to 30 minutes, 1 hour, 2 hours, or any duration you choose. Once the time is up, you will be logged out automatically and prompted to take a break.
Choose to take a break from BonusBear for 24 hours, 7 days, 30 days, or 90 days. During this period, you will not be able to log in or carry out any transactions on the platform.
If you feel you need to stop playing for an extended period, you can apply for self-exclusion for between 6 months and 5 years. Your account will be fully blocked and cannot be reopened before the period ends.
You can opt out of all promotional communications from BonusBear — including bonus offers, marketing emails, and new game notifications — at any time.
Access your account at BonusBear using your registered phone number and password.
Click on your profile icon at the top right corner and select "Account Settings" from the dropdown menu.
Under settings, look for the "Responsible Gaming" tab and select the control tools you wish to activate.
Enter your preferred limit and confirm it with the OTP sent to your Malaysian phone number. The limit takes effect immediately.
Our support team, trained in responsible gaming matters, is available to assist you at any time — in Bahasa Melayu.
Reach us at [email protected] with the subject line "Responsible Gaming" for dedicated and confidential assistance.
If you feel you need to stop right now, the BonusBear team can activate self-exclusion on your account in under 10 minutes.
Problem gambling rarely develops overnight. It usually starts gradually. Learn to recognise these early signs in yourself or someone you care about before things escalate:
Thoughts constantly drifting to the next game, even while working or engaged in other activities.
Needing to wager larger and larger amounts to feel the same level of excitement as before.
Continuing to play after a loss in hopes of winning back the money — this is a serious warning sign.
Hiding or lying to family about how much time and money is being spent on gambling.
Using money meant for utility bills, your children's school fees, car instalments, or daily necessities to gamble.
Repeatedly borrowing money from family, friends, or financial institutions specifically to fund gambling.
Declining work performance, frequent absenteeism, or failure to meet responsibilities as a spouse or parent.
Feeling anxious, irritable, or restless when unable to access a gambling platform.
Using gambling as an escape from work stress, domestic problems, or feelings of sadness and boredom.
Made several attempts to cut down or stop playing but was unsuccessful despite strong resolve.
If you recognise three or more any of the above signs in yourself or someone close to you, please take action immediately. BonusBear is here to help — don't wait until things get worse.
Answer these brief questions honestly to assess whether your gambling habits are at a healthy level