We know you have questions — and we have the answers. From registration and deposits to withdrawals, bonuses, and account security, everything is covered here in one place.
Account Registration bonusbear is free and takes less than 2 minutes. Head to the Register, complete the form with your full name, Malaysian phone number, email address, and date of birth. Then set a username and a strong password. Your account will be activated immediately once registration is complete.
Note: You must be 18 or older to register a BonusBear account. Registration is completely free — no hidden fees.
You must be at least 18 years old to register and use bonusbear's services. bonusbear performs age verification during registration using the Malaysian MyKad number. Any account found to belong to an underage individual will be terminated immediately and all funds returned.
No. Each individual is only permitted to hold one (1) BonusBear account only. Holding multiple accounts is a breach of our terms and may result in the termination of all associated accounts and the forfeiture of all winnings. If you are experiencing issues with an existing account, please contact bonusbear support for assistance.
Log in to your BonusBear account, then go to "Account Settings" → "Personal Profile". You can update your email, phone number and other basic details. For changes to your name or verified KYC information, you will need to contact bonusbear support with supporting documents such as your MyKad.
KYC stands for "Know Your Customer" — the identity verification process required before you can make a withdrawal. BonusBear requires you to upload a copy of your Malaysian MyKad and a selfie to verify your identity. KYC verification is typically completed within 24–48 hours and only needs to be done once.
Try log in using your registered Malaysian phone number instead of your username. If you still cannot log in, contact BonusBear support via live chat with your registered phone number and email for immediate assistance. Our team will help you regain account access in no time.
Yes. If you wish to close your BonusBear account, please contact our support team via live chat or email at [email protected]. Make sure you withdraw any remaining balance before submitting your closure request. Alternatively, you may also choose Self-Exclusion if your intention is to stop playing temporarily or permanently.
BonusBear accepts a wide range of deposit methods popular among Malaysian users:
All transactions are in Malaysian Ringgit (RM) and processed securely with 256-bit SSL encryption.
The minimum deposit amount at bonusbear is RM20 only. This makes it easy for new members to get started — with just RM20, you're eligible to enjoy all games and claim the Welcome Bonus of up to RM1,000. There is no fixed maximum deposit limit, though accounts with large deposits may require additional verification.
Most deposits at BonusBear are processed instantly (within 1 minute) for the following methods:
If your deposit has not been credited after 15 minutes, please contact BonusBear support with proof of payment (screenshot).
To make a withdrawal, log in to your bonusbear account and go to "Wallet" → "Withdrawal". Select your withdrawal method, enter the amount, and confirm the request. Processing times are as follows:
Your first withdrawal requires a completed KYC verification. The minimum withdrawal amount is RM50.
Important: Make sure your KYC is verified before making your first withdrawal to avoid any delays.
Amount minimum withdrawal at BonusBear is RM50. Daily withdrawal limits depend on your VIP membership tier — standard members can withdraw up to RM10,000 per day, while premium VIP members enjoy higher limits. Contact BonusBear support if you need to withdraw beyond your daily limit.
There are several possible reasons why a withdrawal may be declined:
Contact BonusBear support via live chat to find out the specific reason and resolution.
Bonusbear does not charge any fees for deposits or withdrawals on our end. However, some payment service providers such as banks or e-wallets may charge their own transaction fees. Please check with your payment service provider for more information on any charges they may apply.
Yes, you may use a different withdrawal method each time. However, the account holder's name must match with the name registered on your BonusBear account. BonusBear does not allow withdrawals to third-party accounts as a security and fraud prevention measure.
BonusBear offers Welcome Bonus up to RM1,000 for new members. Your first deposit from as little as RM20 already qualifies for this bonus. The bonus is credited to your account automatically once your first deposit has been successfully processed. Please read the Welcome Bonus page for full details including rollover requirements.
Rollover (also known as wagering requirements) refers to the total amount you need to bet before you can withdraw your bonus funds. A simple example: if you receive a RM100 bonus with a 20x rollover requirement, you'll need to place bets totalling RM2,000 (RM100 × 20) before the bonus can be converted into withdrawable cash.
Tip: You can check your rollover progress at any time under "Active Bonuses" in your BonusBear account dashboard.
Yes, you can choose to opt out of a bonus at the time of deposit. If a bonus has already been activated and you wish to cancel it, please contact BonusBear support. Please note that cancelling the bonus will result in any winnings derived from the bonus being forfeited as well from your account balance. Only the original deposited amount will remain.
In addition to the Welcome Bonus, bonusbear offers a range of ongoing promotions for members:
The BonusBear VIP Programme is designed to reward loyal members. You are upgraded automatically based on your total wagering — the more active you are, the higher your VIP tier. VIP benefits include:
BonusBear has a Refer-a-Friend that lets you earn bonuses when your friends sign up using your referral code. Once your friend makes their first qualifying deposit, bonus credits will be automatically added to your BonusBear account. Your personal referral code can be found under the "Profile" section in your account.
Yes, most BonusBear bonuses have a specific validity period. Welcome Bonus must typically be used within 30 days from the date of credit. Other promotions may have different validity periods. Please check the details of each bonus offer for its expiry terms. Expired bonuses will be automatically removed from your account.
BonusBear offers a comprehensive game library for all types of Malaysian players:
Bonusbear's Live Casino uses high-quality video streaming technology to connect you with real dealers in real time. You can see the dealer live, interact via chat, and make game decisions just like at a physical casino — all from the comfort of your own home. bonusbear offers Live Casino tables 24 hours a day, 7 days a week.
BonusBear offers an extensive Sports Betting selection with a focus on Malaysian markets:
Yes. All slots and casino games at BonusBear use Random Number Generator (RNG) that is certified and independently audited to ensure fairness. Games are provided by world-leading software providers with valid licences and proven track records. Live casino games are monitored in real time to ensure full transparency in every round.
BonusBear progressive jackpots are cumulative prizes that keep growing every time someone plays — until a player wins. A small portion of every bet placed by all players across the network is added to the jackpot pool. This means the jackpot can reach millions of MYR before it is won. Jackpot wins are random and can occur on a bet of any size.
Yes, most slots at BonusBear offer a free demo mode which lets you play for free to familiarise yourself with the games before wagering real MYR. Demo mode is not available for Live Casino games and Sports Betting. Log in to your BonusBear account and look for the "Demo" or "Try for Free" button on your chosen game.
Bonusbear uses multiple layers of security to protect your data and funds:
To activate 2FA: Log in → "Account Settings" → "Security" → "Two-Factor Authentication". Choose your 2FA method: SMS OTP to your Malaysian phone number or via an authenticator app (Google Authenticator / Authy). Follow the on-screen instructions to complete the setup. BonusBear strongly encourages all members to activate 2FA for added security.
Act immediately:
Remember: BonusBear will never ask for your password via email or message. Do not share your password with anyone.
Yes. BonusBear complies with Malaysia Personal Data Protection Act (PDPA) entirely. Your personal information is stored securely on protected servers and will not be shared with any third party without your consent, except where required by law. Please read the Privacy Policy us for full details on how we handle your data.
Bonusbear takes the protection of children and underage individuals seriously through several layers of controls:
BonusBear works seamlessly on all modern devices and browsers:
We recommend using the latest version of your browser for the best experience. BonusBear is optimised mobile-first — you can play comfortably from your smartphone with no app download required.
A few steps to resolve lag issues in bonusbear games:
If the issue persists, contact bonusbear support with your device and browser details.
BonusBear uses a session recovery system that lets you resume your game from where you left off once your internet connection is restored. For slots, any spin that was already initiated will be completed automatically and credits will be applied correctly. For Live Casino, any bets placed before the disconnection will be settled and the results accurately recorded.
Not at all! BonusBear is fully accessible through your smartphone's web browser without needing to download any app. Simply open bonusbear.ws in Chrome or Safari on your phone and log in as usual. BonusBear is built mobile-first, delivering a smooth, responsive experience across all screen sizes.
If you are unable to access bonusbear.ws, try the following steps:
If the issue persists, contact BonusBear support via email at [email protected] for the latest alternative URL.
Log in to your BonusBear account and go to "Account Settings" → "Responsible Gaming". There you can set daily/weekly/monthly deposit limits, loss limits, session time limits, and cool-off options. Limits can be reduced immediately, while increases require a 24–72 hour waiting period. Read more on the Responsible Gaming us.
Self-exclusion allows you to block access to your BonusBear account for a set period — from 6 months up to 5 years. During this time, you will not be able to log in, make deposits, or play. To activate this, contact BonusBear support or go to the responsible gambling settings in your account. Any balance in your account will remain safe and can be requested for return.
BonusBear cares about the well-being of its members. If you notice signs of problem gambling, please take action immediately:
The sooner you seek help, the easier your recovery will be.
Yes. BonusBear offers the option of "Cool-Off" Period which allows you to temporarily block your account for 24 hours, 7 days, 30 days or 90 days. This differs from self-exclusion — your account will be automatically reactivated once the period you set has elapsed, with no need to contact anyone. Enable this under the "Responsible Gaming" section in your account settings.
Yes, you can opt out of all marketing communications from bonusbear at any time. Go to "Account Settings" → "Notification Preferences" and deactivate the types of communications you no longer wish to receive. You can also contact bonusbear support to request that we manually remove you from all marketing lists.
There are several ways to reach the BonusBear support team:
All BonusBear support channels operate Bahasa Melayu for the convenience of our Malaysian members.
BonusBear's support team response times are as follows:
For urgent issues such as account or transaction problems, we recommend using live chat for the fastest response.
The bonusbear support team can assist you in Bahasa Melayu and English. We understand that many Malaysian members are more comfortable communicating in Bahasa Melayu, so all our support agents are fluent in Malay. No need to worry about language barriers — we're here to help you in the way that suits you best.
If you are dissatisfied with BonusBear's service, we encourage you to:
BonusBear is committed to resolving all complaints fairly and transparently.
The best answer to your question is an exceptional gaming experience — and that's exactly what BonusBear delivers
Register for free, deposit from RM20 and start playing in no time. bonusbear is built to make the process as simple as possible for Malaysian players.
Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, CIMB Clicks — all popular Malaysian payment methods available with no additional fees.
One of the best bonus offers in Malaysia — first deposits from RM20 qualify for a bonus of up to RM1,000 to kick off your game with a bigger edge.
BonusBear's Bahasa Malaysia-fluent support team is available at all times — from simple queries to urgent issues that need immediate attention.
SSL 256-bit encryption, 2FA, Malaysia PDPA compliance, and fund segregation — the security of your account and money is BonusBear's top priority.
Slots, Live Casino, EPL & Malaysia Super League betting, MPL esports, and progressive jackpots — all in one convenient BonusBear account.
If you can't find the answer you're looking for in the FAQ above, don't hesitate — contact us directly
The fastest way to get help. Response in under 2 minutes — in Bahasa Melayu.
Send details of your issue to [email protected]. We respond within 1–4 hours on business days.
Read the detailed guides on responsible gaming, terms & conditions and bonusbear's privacy policy.
Read the Guide →